FAQ's

Authenticity

Q: Are your products authentic?

A: Yes! All our products are 100% authentic. We source them only from trusted suppliers to ensure quality and legitimacy. FunkoRush takes pride in offering genuine and if any product is ever proven to be fake, we offer a full money-back guarantee. 

Shipping

Q: Where do you ship from? 

A: All orders are shipped from our warehouse in the Philippines

 

Q: How long will it take to receive my order?

A: Orders are being processed once it is placed. Shipping times may vary depending on your location, but it usually takes 1-5 business days.

 

Q: Do you offer international shipping?

A: We offer international shipping, but shipping fee and delivery times may vary per location. 

 

Orders & Payments

Q: How can I track my order?

A: Once we ship your order, you will receive a tracking number via email or SMS.

 

Q: What payment methods do you accept?

A: We accept PayPal and cash on delivery

 

Return Policy

Q: What is your return policy?

A: Please refer to our Return Policy guidelines here:

👉 https://ppyh19-1e.myshopify.com/pages/return-policy

 

Q: How do I contact you?

A: You can send us an email at funkOrush@gmail.com or message us through our ChatBot on the website or in our Instagram page @funkOrush. We'll get back to you as soon as we can!